Susan Stiffelman is a licensed marriage and family therapist, educational consultant and parenting coach. Through her private practice, public presentations, workshops, teleclasses and website, she has become a source of advice and support for parents around the world. Her book, Cool, Calm and Connected: How to Avoid Negotiations, Arguments and Meltdowns With Your Kids is now available in bookstores. Susan can be reached at www.passionateparenting.net.